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Customer Service Representative

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August 1, 2022

Contract

Southlake, TX

XO Marriage

XO Marriage is a non-profit organization headquartered in Southlake, TX. Through XO Marriage Conferences, podcasts, online content, and marriage-enriching resources, our mission is to see the marriage rate increase, the divorce rate drop, and a generation of children set up for success.

Job Description

XO Marriage is searching for an enthusiastic Customer Service Representative to assist customers through phone-based and email support.  Our call center assists customers with placing online orders, sharing product information, tracking shipments, and assisting with returns. To succeed in this role, the candidate must have excellent communication and problem-solving skills.

Job Responsibilities

  • Answer inbound calls promptly and efficiently
  • Provide prompt email support through our online help desk
  • Provide customers with technical support with various databases, online orders, and downloadable products.
  • Identify and assess customer needs to achieve satisfaction
  • Go the extra mile to engage and resolve issues for customers
  • Making outbound calls, as needed, to promote XO Marriage products
  • Keep records of customer interactions within customer database
  • Follow communication procedures, guidelines, and policies

General Skills & Qualifications

  • Ability to develop a strong knowledge of resources, including digital curriculum
  • Proficient written and verbal communication skills
  • Strong time-management skills and multitasking ability
  • Proficient in Microsoft Office, with the aptitude to learn new software and systems. Salesforce experience a plus.
  • Experience working in a nonprofit setting is preferred but not required.
  • Energetic, friendly, and tactful professionalism in communications with a diversity of individuals.
  • Strong problem-solving, organizational and time management skills; ability to manage priorities and workflow.
  • Active listener and effective communicator.
  • Bilingual English/Spanish a plus.
  • Ability to maintain a high level of patience and professionalism with customers
  • Creative, self-starter with an excellent work ethic and can-do attitude
  • Believer of Christ whose morals and values align with the mission and vision of XO Marriage.

General Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to:

  • Sit/stand for long periods of time
  • Occasionally kneel, or crouch
  • The employee must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 25 lbs.

*This description is not all-inclusive, and other duties may be assigned as necessary.